Terms & Conditions

Table of Contents:

Article 1- Definitions
Article 2- Entrepreneur
Article 3- Relevance
Article 4- Product Offer
Article 5- Agreement
Article 6- Right of Withdrawal
Article 7- Withdrawal Costs
Article 8- Pricing & Payment
Article 9- Warranty
Article 10- Delivery and Execution
Article 11- Length transactions: duration, termination and extension
Article 12- Complaints
Article 13- Force Majeure
Article 14- Disputes
Article 15- Amend Terms & Conditions
Article 16- Privacy policy UF De Schilde B.V.
Article 17- Disclaimer UF De Schilde B.V.

Article 1 – Definitions

In these Terms & Conditions the following definitions are applicable:

1) Consideration time: the term during which the consumer can execute the right of withdrawal.

2) Consumer:  the natural person not dealing on behalf of a company or profession and who comes to a/an (distance) agreement with the entrepreneur.

3) Day: calendar day

4) A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.

5) Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.

6) Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.

7) Entrepreneur: the natural person or corporation who offers distance products to consumers.

8) Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.

9) Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.

Article 2 Entrepreneur

UF De Schilde B.V.
Business Address: Televisiestraat 2, 2525KD, The Hague
E-mail address: ufdeschilde@urbanfarmers.com
Phone Number:
KvK-number: 61458392
Btw-identificatie nubmer: 854359956B01
VAT identification number: 854359956B01

Article 3- Relevance

1) These general Terms & Condition apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.

2) Before the distance agreement is concluded, the text of the Terms & Condition is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the Terms & Condition can be seen at the entrepreneur and on request of the consumer these Terms & Condition shall be sent to the consumer as soon as possible without extra costs.

3) If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the Terms & Condition can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the Terms & Condition electronically and that these Terms & Condition at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.

4) For the case that besides these Terms & Condition, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting Terms & Condition the consumer can appeal on the relevant Terms & Condition which are the most favorable for the consumer.

Article 4- Product Offer

1) If an offer has a limited validity or has other specifications, this will be emphatically mentioned.

2) The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.

3) Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer. This concerns in particular:

  • price inclusive taxes
  • possible costs of delivery
  • the manner in which the agreement has been concluded and the necessary
  • whether to apply the right of withdrawal
  • the method of payment, delivery and performance of the contract
  • the deadline for accepting the offer or the period within which the entrepreneur guarantees the price
  • the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
  • if the agreement after the conclusion is archived and if so how to consult it for the consumer
  • the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by him under the agreement
  • any other languages, including Dutch, for the agreement
  • the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct;
  • the minimum duration of the distance agreement in the case of an extended

4) The offer is aimed at consumers in the Netherlands and the ordered products are not intended for resale. Therefore only orders for household size are accepted.

5) The entrepreneur does not sell offers to children under 18 years. If you are under 18, the consent of the parent or guardian is essential.

Article 5- The Agreement

1) The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.

2) All information you provide during the ordering process must be truthful and up to date.

3) If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can terminate the agreement.

4) If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.

5) The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors that are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

6) The entrepreneur shall send the following information with the products or services, written or in such a manner that the consumer can store in an accessible way the data on a durable medium:

  1. The address of the company for the consumer to file complaints
  2. The conditions and the way how the consumer can execute the right of withdrawal and a clear indication related to the exclusion of the right of withdrawal.
  3. Information about after sales guarantees and services
  4. Article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement.
  5. The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration.

In case of an extended transaction the previous clause e. is only applicable for the first delivery.

Article 6- Right of Withdrawal

1) Deliverance of products:

  1. After the deliverance of products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.
  2. During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.
  3. For UF memberships, if you use your right of withdrawal, then you pay for the services & products that were already ordered under UF membership during this fortnight.

2) Exclusion of the right of withdrawal mentioned in paragraph 1 is only possible for the following products:

  1. Which are established by the entrepreneur according to specifications of the consumer
  2. That they are clearly personal in nature
  3. Which cannot be returned because of their nature
  4. That can spoil or age quickly
  5. Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence
  6. Individual newspapers and magazines

3) Deliverance of Services:

  1. After the deliverance of services the consumer has the possibility to disband the agreement without giving reasons during at least 14 days, commencing on the day of the entering into the agreement.
  2. In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.

4) Exclusion of the right of withdrawal mentioned in paragraph 3 is only possible for the following services:

  1. Concerning lodging, transport, restaurants, tours, events or to spend leisure on a certain date or during a certain period.
  2. Whose delivery has begun with the express consent of the consumer before the consideration period has expired.
  3. Concerning betting and lotteries

5) The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 4. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.

6) Cancellation & amendments for tours & events

  1. All requests for cancellations and/or transfers must be received in writing and sent to ufdeschilde@urbanfarmers.com.
  2. Changes will become effective on the date of written confirmation being received.
  3. The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
Refund applicable
Calendar days notice before the start date of the tour/event Tours Events
8 days or more 80% refund of the booking cost 80% refund of the booking cost
Between 4 and 7 days (inclusive) 80% refund of the booking cost Not refundable
Between 1 and 3 days (inclusive) Not refundable Not refundable
No show Not refundable Not refundable

7) To exercise the right of withdrawal, you must inform us

UF De Schilde B.V.
Televisiestraat 2
2525KD The Hague
E-mail: ufdeschilde@urbanfarmers.com

by an unequivocal statement (eg. in writing by post, fax or email) to notify us of your decision to withdraw. To comply with the withdraw period; it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period specified in paragraph 1 and 3 has expired.

Article 7- Withdrawal Costs

1) If the consumer executes the right of withdrawal, the consumer will have to pay no more than the delivery costs of returning the product.

2) If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than days after the repeal or after the return shipment.

Article 8- Pricing & Payment

1) Prices as mentioned on the site are in Euros and include VAT, and including other government levies. Prices do not include shipping, unless otherwise shown. Shipping costs are charged to the Customer during the Order procedure.

2) The entrepreneur is entitled at any time to adjust the prices.

3) For payment, you can only use the agreed upon ordering and payment methods indicated.

4) The consumer has the duty to notify the entrepreneur about inaccuracies in the payment details.

5) SEPA Direct Debit

  1. If you choose at checkout for payment via Slimpay, you consent to Slimpay (acting for UF De Schilde BV) to send continuous SEPA direct debits to your bank to debit the amount from your account and to your bank to make a continuous amount of your bill writing under the command of Slimpay (acting for UF De Schilde BV).
  2. At least 5 days before the first SEPA direct debit pursuant to the previous paragraph you will receive a notification of the proposed collection. This notice contains among others information about the day when the payment will be debited the amount of the amount, the Vendor ID number and the unique authorization feature.
  3. If you do not agree with SEPA direct debit depreciation referred to in paragraph a) & b) can it agreed under the terms between you and your bank’s get back books. Please within 8 weeks after amortization contact your bank. Ask your bank for the conditions.
  4. If a SEPA direct debit can not be performed due to insufficient funds in your account, or when a chargeback referred to in paragraph c) has taken place, UF De Schilde reserves in accordance with paragraph a) to provide the right only after payment of the total amount outstanding at you.

Article 9- Warranty

1) Here applies the statutory warranty.

2) The entrepreneur ensures that the products and services measure up to the agreement, ensures the specifications mentioned in the offer, ensures reasonable requirements, soundness and/or usefulness and ensures on the date of the establishment the fulfill existing legal provisions and/or government regulations.

Article 10- Delivery and Execution

1) The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.

2) The address that has been made known by the consumer to the entrepreneur is considered to be the delivery address, unless otherwise stipulated by the entrepreneur.

3) Taking into account what is stated in article 4 of the Terms & Conditions, the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.

4) In the case of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.

5) The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. In the case of perishable products, you should report this by email within 24 hours. You can inform us by sending email to: ufdeschilde@urbanfarmers.com 

Article 11- Length transactions: termination, extension and duration

Terminate

1) The consumer can terminate at any time an agreement which has been entered for an indefinite period and which extends to regular delivery of products (electricity included) and services respecting the applicable termination rules of a notice of not more than one month.

2) The consumer can terminate at any time an agreement entered for a definite period and which extends to regular delivery of products (electricity included) or service at the end of the definite period respecting the applicable termination rues of a notice of not more than one month.

3) For UF membership, if you cancel on Sunday before 23:59pm, the membership terminates immediately, no UF box will be sent any more and no amounts will be charged. In the case of cancellation after Sunday 23:59pm, the amount of next order will be charged, then the denunciation takes effects.

4)The consumer can in the agreements in the previous mentioned paragraph:

  • terminate and not be limited to terminate at a particular time or in a certain period
  • at least cancel the same way as they are entered by him
  • Cancel at the same notice as the company has negotiated for itself

Extension

4) An agreement which has been entered for, a definite time and which extends to a regular delivery of products (including electricity) or services may not automatically be extended or renewed for a fixed duration.

5) Notwithstanding the previous paragraph an agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines may be extended automatically for a specified duration of three months. If the consumer can terminate this extended agreement at the end of the extension period with a notice of one month.

6) An agreement which has been entered for a definite time and which extends to a regular delivery of products and services, may only be automatically extended for an indefinite period if the consumer can at any time terminate with a notice period of no more than one month and a notice period of no more than three months in the case that the agreement extends to a regular delivery, but less than one time per month, of daily newspapers, weeklies and magazines.

7) An agreement which has been entered for a definite time and which extends to a regular delivery of daily newspapers, weeklies and magazines (trial and introductory subscription) will not be automatically be extended and terminates automatically at the end of the trial or introductory period.

Duration

8) If an agreement has a duration period of more than one year, the consumer may after one year terminate at any time with a notice period of not more than one month unless reasonableness and fairness are opposed against termination before the end of the agreed duration.

Article 12- Complaints

1) The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.

2) Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.

3) The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.

4) If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 13-Force Majeure

1) In case of force majeure, the entrepreneur is not obliged to fulfill its obligations to the Customer. entrepreneur is entitled to suspend its obligations for the duration of the force majeure.

2) Force majeure includes any circumstance beyond its control thus fulfilling its obligations fully or partially prevented to the Customer. Those circumstances include strikes, fires, breakdowns in the transport, business failures, power failures, failures in (telecommunications) networks or connections or communication systems used, and/or unavailability of the Website at any time, none or late delivery by suppliers or other third parties and the absence of any obtaining on government authorization.

Article 14- Disputes

Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these Terms & Conditions are related to.

Article 15 – Amend Terms & Conditions

We reserve the right to change these T&C with future effect after the next developments. We will inform you in advance and remind you of your right against appeal for the proposed changes. The changes are considered accepted if you do not object within two months after the notice of change. If you objected to the amendment, we reserve the right to change supply variants of unlimited duration.

Article 16 – Privacy policy UF De Schilde B.V.

We are aware that you trust us. It is our responsibility to protect your privacy. On this page you can read which data we collect when you visit our website, why we collect these data and how we improve your experience using our website based on these data. So you will understand how we work.

This privacy policy applies to the services of www.urbanfarmers.nl. You must know that www.urbanfarmers.nl is not responsible for the privacy policy of other websites and other sources. By using our website you acknowledge to accept our privacy policy.

www.urbanfarmers.nl respects the privacy of all the visitors/users of its website and ensures that all personal information which you will give us, will be dealt with in a strict confidential manner.

How we use the collected data:

Our Services

When you order one of our services/products then we will ask for personal data like name, contact info etc. These data will be used to execute your order. These data will be stored on a security server owned by www.urbanfarmers.nl or by a third party. We will not combine your personal data with other data.

Communication

When you send emails or other messages to us it will be possible that we will save these messages. Sometimes we will ask for your personal data when this is relevant. This enables us to answer your questions and requests. These data will be stored on a security server owned by www.urbanfarmers.nl or by a third party. We will not combine your personal data with other data.

Purpose

We collect and use this information for no other purposes than described in our private policy unless we have received your permission to do otherwise.

Third Parties

We will not provide your data to other parties. In some cases your data will be shared internally but our personnel signed a non disclosure contract to respect the confidentiality of your personal data.

Alterations

This privacy policy is tuned to the current status of our website. Adjustments or changes on our website can lead to changes in the privacy policy. So we advise you to read our privacy policy on a regular basis.

Personal Data Options

We offer all visitors the possibility to look at, to change or to delete all personal data which has been provided to us by contacting us. See below for contact information.

Adjustments/Removal communication

If you would like to alter your personal data or to remove these from our files then you can contact us. See below for contact information.

Questions and Feedback

We check on a regular basis if we comply with the privacy policy. If you have questions about our privacy policy do contact us:

UF De Schilde B.V.

Business Address: Televisiestraat 2, 2525KD, The Hague

E-mail address: ufdeschilde@urbanfarmers.com
Phone Number:
KvK-number: 61458392
Btw-identificatie nubmer: 854359956B01
VAT identification number: 854359956B01

Article 17 – Disclaimer UF De Schilde B.V.

General

The under mentioned is applicable to the webpage of www.urbanfarmers.nl. By using this webpage you agree with the disclaimer.

Privacy

You can visit this website without notifying who you are and without giving any information about yourself. Although situations may occur that we will need more information about you in order to communicate with you, to book an order or to register your name. We will inform you when we will collect your personal data on internet.

This website does keep track of the amount of visitors, the websites where they come from and which provider the visitor uses to access internet. The data will be exclusively used in such a manner that they cannot be reduced to individuals or persons.

Collected personal data will not be sold or will be made available to third parties. Exceptions can occur only when these data are legally required. And at any moment you can request to remove your data out of our files.

Exclusion of Liability

All information on this website is meant for personal usage. No right or claims can be derived from the information on this website. All modifications, changes and typing errors reserved. We do our utmost to make the information on this website as accurate and complete as possible. www.urbanfarmers.nl does not accept any responsibility for damage in whatever form for using this website or for the incompleteness or inaccuracy of the information on this website.

Availability

The information and the recommendations on this website can be altered without a preceding warning or notification. We will exert to the utmost to make this website available as much as possible, but we do not accept any liability for the consequences of the non availability of this website.

Copyrights and intellectual proprietary rights

The owner of the copyrights of this website is www.urbanfarmers.nl or is owned by third parties which have given permission to www.urbanfarmers.nl to use this information. Multiplication, duplication or reproduction in whatever form is only allowed after preceding permission of www.urbanfarmers.nl.